You can arrange for your parcel to be collected by signing in to our website, clicking 'My Account', then selecting 'Arrange a Return'. You can also call us on 0345 071 9018. Your courier will pick up the parcel within 2 working days of the request.
You can also return items via your local Hermes ParcelShop or Post Office; you'll find a pre-paid return label attached to your advice note.
If you don't have the label anymore, don't worry! You can print a Post Office label by signing in to your account, clicking 'Arrange a Return', then 'Returns via the Post Office'. Replacement ParcelShop & courier return labels can be printed by going to the website below and filling in the required details:
Another return option we offer is the InPost 24/7 Parcel Locker service; click here to find your nearest locker and print a returns label.
Don't have the original packaging? No problem – just use a suitable alternative to pack the items. If you haven't kept the paperwork, make sure you include a note inside with your name, address, account number and the reason you're sending the items back.
You'll need to request a returns receipt when you return your order. Please keep this in a safe place until we've received your returns – this can take up to 7 days.
If you paid by card for your order, please allow a further 5 working days for your card to be credited.